Refund Policy – CakePulse

At CakePulse, we are dedicated to providing exceptional products and outstanding customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund and Return Eligibility

  • Requests for returns or refunds must be submitted within 24 hours of receipt of the product.
  • Items must be returned unused, unopened, and in their original packaging, except in cases of damage or defect.
  • Custom or personalized items are non-refundable unless damaged or defective.
  • Please notify us immediately of any damaged or incorrect items by providing clear photos to assist with your claim.

How to Request a Refund

Contact our customer support team at cakepulsecelebration@gmail.com or call us at [+91 7300752785] within 24 hours of delivery. Please include your order number, details regarding the issue, and photos if applicable.

Refund Processing

Approved refunds will be issued to the original payment method within 5-7 business days. Depending on your bank or payment provider, reflection of the refund may vary.

Exclusions and Limitations

  • No refunds will be provided for products that have been consumed or stored improperly.
  • Late refund requests received after 24 hours of delivery will not be accepted.
  • Sale items, gift certificates, and promotional offers are non-refundable.

Shipping Costs and Returns

Shipping costs are non-refundable. Return shipping fees will be covered by CakePulse only for items that are defective or damaged upon receipt. Customers are responsible for return shipping in all other cases.

Order Cancellations

Orders may be cancelled without penalty if done within one hour of placement. Cancellation requests received after this period may not be accepted due to production timelines.

Customer Support

Our support team is available Monday to Saturday, from 9 AM to 6 PM. We are committed to addressing your concerns promptly to ensure your satisfaction.

Contact Us

If you have any questions or require assistance, please contact us at cakepulsecelebration@gmail.com or call [+91 7300752785]. We appreciate your business and look forward to serving you.